Version 1. In force from the day TableFai publishes it.
1. Parties
These terms apply between Tizfai Technologies AB, company registration number 559284-7379, Kumminvägen 1, 611 46 Nyköping, Sweden ("TableFai", "we") and the company registered as a customer in TableFai (the "Customer", "you"). The person accepting these terms for the Customer confirms that they may represent the Customer.
2. The service
TableFai is a web service for table booking: a booking page, a button and links for the Customer's own website, floor plans with table choice, a reservation book, a guest register, messages by e-mail and SMS, payments through Stripe, reports and the other features of the Customer's plan (see tablefai.com). TableFai takes no commission and no fee per guest.
We develop the service continuously. We may change, add and remove features as long as the main content of the service in the Customer's plan remains. Material reductions are announced at least 30 days in advance.
3. Trial
Every new company gets a free 30-day trial of the Pro plan. No card is needed. If the Customer has not chosen a plan when the trial ends, section 6 applies.
4. Plans, prices and payment
- The prices of the Start and Pro plans and of each additional restaurant (venue) are shown on tablefai.com in Swedish kronor excluding VAT. SMS are charged at cost according to the price list; the Pro plan includes a number of SMS a month.
- Payment is made monthly in advance (or yearly in advance with a discount) by card through our payment provider Stripe. Invoices and receipts are available in TableFai and sent by Stripe. By agreement, TableFai may invoice the Customer manually.
- The number of restaurants in the subscription follows the number of restaurants the Customer has in TableFai. Changes during a period are prorated on the next invoice.
- SMS above the included amount are added to the invoice after the month they were sent.
- We may change the prices with at least 30 days' notice. A new price applies from the next billing period after the notice period.
5. No binding period, cancellation
There is no binding period. The Customer may cancel the subscription at any time in TableFai (Stripe's customer portal); it ends at the end of the period already paid for. A period already paid for is not refunded, except where the law requires it or where TableFai ends the agreement without the Customer having breached it.
TableFai may end the agreement with 3 months' notice, and with immediate effect if the Customer materially breaches it and does not remedy the breach within 14 days of being told.
6. Missed payment: grace period and pause
If the trial ends without a plan being chosen, or a payment fails, the Customer has a 14-day grace period during which everything works as usual. After that the account is paused:
- the booking pages say that the restaurant is not taking online bookings and show the restaurant's phone number;
- staff can read and export all data but cannot make changes;
- bookings already made remain, and guests can still cancel and manage them;
- nothing is deleted.
As soon as the payment is made everything works again. Data in a paused or cancelled account is kept for 12 months; after that we ask the Customer before anything is deleted.
7. The Customer's responsibilities
The Customer is responsible for
- keeping the details of the company, its restaurants, opening hours, prices and terms correct;
- the terms the Customer sets for its guests (cancellation rules, no-show fee, deposit, prepayment), and for them being reasonable and clearly stated before the booking, following the Swedish Consumer Agency's guidance;
- processing guests' personal data lawfully, among other things sending marketing only to guests who have consented (Swedish Marketing Practices Act, sections 19–20);
- staff sign-ins being used by the right people and passwords being kept secret;
- its own agreement with Stripe for guests' payments (Stripe Connect). Money from guests goes directly to the Customer's Stripe account; TableFai takes 0 % of the payments. The Customer pays Stripe's fees.
The Customer may not use the service unlawfully, to send unsolicited marketing, or in a way that harms the service or other customers.
8. TableFai's responsibilities
We run the service with professional care, on servers in the EU, with the backups and protection described in the data processing agreement. We aim for the service to be available around the clock but do not guarantee uninterrupted operation. Planned maintenance is done, where possible, when restaurants are normally closed.
Support is given by e-mail and in the service on working days.
9. Personal data
Where TableFai processes personal data about the Customer's guests and staff on the Customer's behalf, the Customer is the controller and TableFai the processor. The Data Processing Agreement (annex) is part of these terms.
10. Data and export
The Customer's data belongs to the Customer. The guest register, bookings, payments and reports can be exported from TableFai at any time, also while the account is paused. When the agreement ends, section 6 and the data processing agreement apply.
11. Intellectual property
TableFai, its software, design and trademarks belong to Tizfai Technologies AB. The Customer receives a non-exclusive right to use the service during the agreement. The Customer keeps the rights to its own content (texts, pictures, menus) and allows TableFai to show it in the service.
12. Limitation of liability
TableFai is not liable for indirect damage or loss, such as lost profit, lost bookings or guests' claims, except in the case of intent or gross negligence. TableFai's total liability per calendar year is limited to what the Customer paid for the service during the 12 months before the damage occurred.
Claims must be made in writing within 3 months of the Customer noticing, or when it should have noticed, the fault.
13. Force majeure
Neither party is liable for delays or failures caused by circumstances beyond its control, such as outages at third parties (power, internet, Stripe), decisions of authorities or natural events.
14. Changes to these terms
We may change these terms with at least 30 days' notice in the service and by e-mail. The owner accepts the new version in TableFai. If the Customer does not accept the change, the Customer may cancel the agreement until the change takes effect.
15. Governing law and disputes
Swedish law applies. Disputes are settled by the general courts of Sweden, with Nyköping District Court as the first instance.
16. Contact
Tizfai Technologies AB, Kumminvägen 1, 611 46 Nyköping, Sweden, info@tizfai.com.